Privacy Policy

ERRAY is committed to protecting the privacy of our customers.

By using the ERRAY site, you are consenting to the collection of information by ERRAY.

Partner Brands 

This Privacy Policy does not apply to websites maintained by other organisations to which we link (including any of our Partner Brands) and we are not responsible for nor do we warrant or guarantee that the privacy policies of such other organisations comply with applicable law. When you place an order for products or services on our Website, some of your personal details that you submit at registration must by necessity in order to deal with your request be forwarded to the relevant partner boutique along with your order.

Personal Data Collected 

You do not have to give us any personal data in order to use most of our Website. However, if you wish to send us a message or chat online, receive our e-newsletter and special offers via email or order products, you will need to provide certain information to us. This may include your name, address or location, phone number and email address and when using our contact form, your message and any other information you wish to provide to us.

Please note that to order products you will need to register an account with us.

We ask for your contact number to allow us to process your order and to inform you of the status of your order. This number may be given to our courier for delivery services in order for us to keep you informed about your delivery.

Please note we do not keep your payment card details on file. We use third party providers, including PayPal, to process payments, and only these entities see your payment card details.

We also keep a record of the purchases you make from any of our Partner Brands. This means that we can help to deal more quickly with any queries or problems you may have and also to ensure that any information that we send you is relevant.

Personal Information

When you visit our Website and place an order of products, we automatically collect certain information from you which may utilise ‘cookies’.

This information allows us to:

  1. Provide the products and services you have ordered
  2. To verify your identity and details of your payment method or credit card account
  3. Administer our Website and provide customer services
  4. Plan and manage our commercial business activities including analysis of your shopping habits, product and style preferences
  5. Communicate with you (including via email or telephone where such contact details have been provided)

You agree that we may disclose your personal data to other companies within ERRAY and to our and their service providers and agents for the above purposes. This will be done confidentially and only to the extent permitted under applicable data protection laws. Such service providers and agents may include without limitation, third parties who carry out customer service, payment processing services, identity verification and fraud management services, hosting and website maintenance.

We may also release account and other personal information where it is necessary to comply with the law; enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, safety of ERRAY, our users or others.

Data Quality

All necessary steps will be taken to ensure that ERRAY collects and holds accurate, complete and up-to-date personal information. If personal information has been changed it is your duty to inform us at customer service on info@erray.com.au.

Communications and Marketing 

Subscribing to ERRAY newsletter allows us to send emails containing information about new products, features, events and promotions from us and our partner boutiques through platforms such as email, telephone or mail. please complete our subscription form. If you make a purchase on our Website, we may also use your details to email you our newsletter.

Please note that any telephone or email communications will only be made by us. We do not sell or otherwise pass your details to third parties for marketing purposes. You can optout of these communications at any time via the Unsubscribe link on any email or by contacting us using the Contact Form (on the Contact Us page).

Cookies 

The Website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Most websites use cookies.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however it may affect functionality of the website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

 

Security 

We take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with subject to this Privacy Policy.